It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Can another healthcare professional help?
We operate an appointments system for patients to see the doctors or practice nurse.
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on Who do You need an Appointment With?, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self – refer for some services without seeing your GP. We also have an ADVANCED NURSE PRACTITIONER (ANP). Our ANP can see all patients over the age of 8 years who have an acute, sudden onset, short duration and rapid change illnesses. She can prescribe all medications for your condition and is always happy to help.
- Appointments may be made online, by telephone or in person
- Please do arrive in plenty of time for your appointment. The reception desk and check in system can be very busy. If you are even a minute late, you will not be able to use the self check in facility
- Please make one appointment for each member of the family who needs to be seen
- If you arrive late for your appointment it can result in surgeries running late and can cause inconvenience to others
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a double appointment
- Practice nurse appointments are between 10 – 15 minutes
- Unfortunately, it is not always possible to guarantee that you will see the doctor of your choice when you attend as an emergency or if you are attended on a home visit
- Do not use appointments to request Repeat Prescriptions – this adds to the Doctor’s time
- We also ask that you do not arrange GP appointments to request the GP to complete any type of form or report – please hand these to the reception staff who will advise you when to uplift them and any charges that may apply
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
We also ask you to be considerate at times of pressure on the appointments, e.g. flu epidemics, or the unpredicted absence at short notice of a GP.
We also offer extended hours appointments, which enables patients with full time jobs to attend appointments at a more convenient time, out with working hours. Please ask our receptionists if you require one of these appointments.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 – 15 minutes late for an appointment you will be asked to re-book, or wait until your Doctor, Nurse or Health Care Assistant can see you. When you are given this option, you will need to wait in the surgery until you are seen and it may not be until the end of the surgery.
If you are more than 15 minutes late for any appointment, you will be asked to re-book.
We would appreciate your help with this matter, we thank all our patients who do arrive on time.
Booking your Appointment
Routine appointments are available every day in the morning (08:00 – 12:00) and afternoon (14:00 – 17:30). At present most of the appointments are bookable on the day. We ask that patients call as soon after 8:00am as possible to ensure that they get an appointment.
Remember you can also book your appointments online. If you wish to register for online booking and prescriptions, please present at the Practice with one form of photographic ID. The receptionist will then give you a letter with a unique PIN number.This will enable you to process your registration via the website.
Pre-bookable Appointments
We offer some pre-bookable appointments.
Telephone Consultations
In some circumstance you may feel that you need to speak to the doctor or the practice nurse. If so, you should ask for a telephone consultation. Telephone consultations should only be used if you feel that do not need to see your GP and that telephone advice would be sufficient. If you need to access this service please contact the number above and ask for a telephone consultation. The receptionist will advise you of an approximate time when the doctor will call you back. If you are able to, it is helpful if you can tell the receptionist what your enquiry is about so that it may be dealt with appropriately.
Interpreting Services
If you feel that you require the services of an interpreter, please speak to one of the reception staff. Staff will then clarify the language, nationality, dialect and gender required needs before making contact with the Glasgow Interpreting Service. Please do not hesitate to speak to the receptionists for more information.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
